Effective Date: 2nd February 2025
Last Updated: 2nd February 2025
Palace Restaurant (“we,” “our,” or “us”) operates the website https://www.palacerestaurantthailand.com (the “Website”) and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our Website or interact with our services. We comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
By using our Website or services, you agree to the terms of this Privacy Policy.
1. Data We Collect
We collect different types of personal data depending on how you interact with our Website:
1.1 Information You Provide to Us
- Contact Information: Name, email address, phone number.
- Reservation Details: If you make a booking, we may collect your name, preferred time, number of guests, and special requests.
- Payment Information: If you place an order online, we may collect billing and payment details (processed securely via third-party payment processors).
- Feedback & Reviews: If you submit reviews, testimonials, or contact us, we collect the information you provide.
1.2 Information We Collect Automatically
- Device & Browsing Data: IP address, browser type, operating system, and referring URLs.
- Cookies & Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience.
1.3 Information from Third Parties
- Social Media: If you interact with us on platforms like Facebook or Instagram, we may collect publicly available data based on your privacy settings.
- Analytics Providers: We use Google Analytics and similar tools to analyze user behavior on our Website.
2. How We Use Your Data
We use your data for the following purposes:
- Providing Services – Processing orders, reservations, and customer inquiries.
- Marketing & Promotions – Sending emails about offers, events, and new menu items (only with your consent).
- Improving User Experience – Analyzing website performance, customer preferences, and trends.
- Legal & Security Purposes – Detecting fraud, preventing abuse, and complying with legal obligations.
We process your personal data based on legitimate interests, contractual obligations, legal requirements, and your consent where applicable.
3. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable website functionality.
- Analyze website traffic and user interactions.
- Improve marketing and advertising.
You can manage cookie preferences through your browser settings. For more details, visit our Cookie Policy.
4. Data Sharing & Disclosure
We do not sell your personal data. However, we may share your information with:
- Service Providers: Payment processors, email services, and booking platforms to facilitate services.
- Analytics & Marketing Partners: Tools like Google Analytics and Meta Ads for performance tracking.
- Legal Authorities: If required by law or to protect our legal rights.
All third-party partners are required to comply with applicable data protection laws.
5. Data Retention
We retain personal data only as long as necessary for its intended purpose:
- Customer records & reservations: Up to 2 years after your last interaction.
- Marketing & communication data: Until you withdraw consent.
- Legal & security-related data: As required by law.
When data is no longer needed, it will be securely deleted or anonymized.
6. Your Rights Under GDPR & Other Laws
If you are an EU/EEA resident, you have the following rights:
- Right to Access – Request a copy of your personal data.
- Right to Rectification – Correct inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”) – Request deletion of your data.
- Right to Restrict Processing – Limit how we process your data.
- Right to Data Portability – Request transfer of your data to another service.
- Right to Object – Opt-out of direct marketing.
- Right to Withdraw Consent – If we rely on consent, you can withdraw it at any time.
To exercise your rights, contact us at info@palacerestaurantthailand.com. We will respond within 30 days as required by GDPR.
7. Data Security
We implement security measures to protect your data, including:
- SSL Encryption: Ensuring secure data transmission.
- Access Control: Restricting access to authorized personnel only.
- Regular Security Audits: Monitoring for potential vulnerabilities.
However, no system is 100% secure. If a data breach occurs, we will notify affected users and regulatory authorities as required.
8. International Data Transfers
As we operate in Thailand, your data may be processed outside the EU/EEA. When we transfer data internationally, we ensure compliance with GDPR by:
- Using Standard Contractual Clauses (SCCs) for data transfers.
- Partnering with companies that comply with adequate data protection standards.
9. Third-Party Links
Our Website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their policies before providing any personal data.
10. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect personal data from minors. If we discover that a child’s data has been collected, we will delete it immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated “Effective Date”. If significant changes occur, we will notify users via email or Website notice.
12. Contact Information
For any privacy-related inquiries or to exercise your rights, please contact us:
📍 Palace Restaurant
🏢 ROYAL GARDEN PLAZA, Ground Floor, Next to Sizzler, 218 Beach Rd, Pattaya City, Bang Lamung District, Chon Buri 20150, Thailand
📧 Email: info@palacerestaurantthailand.com
If you are in the EU/EEA and have concerns, you may also file a complaint with your local data protection authority.
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
Last Updated: 2nd February 2025
