Terms and Conditions

Effective Date: 2nd February 2025
Last Updated: 2nd February 2025

Welcome to Palace Restaurant (“we,” “our,” or “us”). By accessing or using our website https://www.palacerestaurantthailand.com (the “Website”), you agree to be bound by these Terms and Conditions (the “Terms”). If you do not agree with any part of these Terms, please refrain from using our Website or services.

1. Introduction

These Terms govern your access to and use of our Website and services, including:

  • Browsing our menu and placing online orders.
  • Making reservations.
  • Engaging with our customer support.
  • Using any other features provided through our Website.

These Terms apply to all visitors, users, and customers who access or use our Website.

2. Business Information

3. Use of the Website

By using our Website, you agree that:

  1. You are at least 18 years old or using the Website under parental supervision.
  2. You will use this Website only for lawful purposes and not for fraudulent, harmful, or illegal activities.
  3. You will provide accurate and complete information when making reservations or placing orders.
  4. You will not engage in any activity that disrupts or interferes with the Website’s functionality.

4. Menu, Pricing & Availability

  • All menu items, descriptions, and prices are subject to change without prior notice.
  • Prices do not include applicable taxes, service charges, or delivery fees unless explicitly stated.
  • We reserve the right to discontinue or modify menu items at any time.
  • Some ingredients may be seasonal or substituted based on availability.

5. Orders, Payments & Refunds

5.1 Placing an Order

  • Orders can be placed via our Website, in person, or through third-party delivery platforms (e.g., Grab, Foodpanda).
  • You are responsible for reviewing your order before confirming the purchase.

5.2 Payments

  • Payments must be made via approved online payment gateways, credit/debit cards, or cash on delivery (where applicable).
  • We use secure third-party payment processors; we do not store credit card details.
  • Additional processing fees may apply depending on your payment method.

5.3 Cancellations & Refunds

  • Orders cannot be canceled or modified once confirmed.
  • Refunds are only issued in case of errors caused by us, such as:
    • Wrong items delivered.
    • Food quality issues.
    • Order missing significant items.
  • Refund requests must be made within 24 hours of receiving the order.

6. Reservations & No-Show Policy

  • You can make reservations via our Website, phone, or third-party platforms.
  • A confirmation email/SMS will be sent upon successful booking.
  • No-show Policy: If you do not arrive within 15 minutes of your reservation time, we may cancel your table.
  • Large group bookings (6+ people) may require a deposit to secure a reservation.

7. Allergies & Dietary Restrictions

  • We offer halal-certified Lebanese and Indian cuisine.
  • Some dishes contain nuts, dairy, gluten, or allergens.
  • Customers must inform us of any allergies before ordering.
  • We are not liable for allergic reactions due to cross-contamination or undisclosed allergies.

8. Third-Party Services & Links

  • Our Website may contain links to third-party websites or services (e.g., delivery platforms).
  • We do not control these third-party websites and are not responsible for their content or policies.
  • You agree that using third-party services is at your own risk.

9. Intellectual Property Rights

  • All content on this Website, including logos, images, menus, and text, is our intellectual property.
  • Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
  • You may not use our branding or materials for commercial purposes without written consent.

10. Limitation of Liability

  • We strive to provide accurate information, but errors may occur in pricing, descriptions, or availability.
  • To the maximum extent permitted by law, Palace Restaurant is not liable for any direct, indirect, or incidental damages arising from:
    • The use or inability to use our Website.
    • Errors in food orders or delivery delays beyond our control.
    • Any health-related issues due to food consumption.
  • Force Majeure: We are not responsible for delays or failures caused by events beyond our control (e.g., natural disasters, strikes, government actions).

11. Privacy & Data Protection

  • Your personal data is processed in accordance with our Privacy Policy.
  • By using our Website, you consent to our collection, processing, and storage of personal data.

12. User Conduct & Prohibited Activities

You agree not to:

  1. Misuse our Website for illegal purposes.
  2. Attempt to hack, modify, or disrupt our services.
  3. Post defamatory, offensive, or misleading content.
  4. Use our Website for unauthorized marketing or spam.

We reserve the right to block access to users engaging in such activities.

13. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of Thailand.
  • In case of disputes, we encourage customers to contact us first at info@palacerestaurantthailand.com for resolution.
  • If unresolved, disputes shall be settled exclusively in the courts of Thailand.

14. Changes to Terms & Conditions

  • We may update these Terms at any time without prior notice.
  • The latest version will always be available on our Website.
  • Continued use of the Website means you accept the updated Terms.

15. Contact Information

For any questions regarding these Terms, contact us:

📍 Palace Restaurant
🏢 ROYAL GARDEN PLAZA, Ground Floor, Next to Sizzler, 218 Beach Rd, Pattaya City, Bang Lamung District, Chon Buri 20150, Thailand
📧 Email: info@palacerestaurantthailand.com

By using our Website, you acknowledge and agree to these Terms and Conditions.

Last Updated: 2nd February 2025